Christchurch
Casino

A Next Payments Cash Redemption Terminal Case Study

Customer uptake of Next Payments’ Cash Redemption Terminals has been high – they find the units fast and easy to use.

Milan Smolar, Cage and Customer Services Manager
Christchurch Casino

Summary

Challenge

Christchurch Casino was seeking to upgrade its pay-out solutions for gaming machines in their venue to improve customer service, security and bring efficiencies to their business

Solution

Next Payments’ full service Cash Redemption Terminals addressed Christchurch Casino’s challenges and more. The casino purchased eight units in September 2017.

Results

Improved staff efficiencies: reduced staff labour in paying out winnings which means staff can focus on customer service in other areas of business.

Improved reconciliation: through ART™ Remote Management Software which reports on all transactions.

Improved customer experience: the unit is easy to use – customer uptake of the unit has been high.

Challenge

Christchurch Casino is a leading gaming and hospitality venue in New Zealand. The casino welcomed over 690,000 guests in 2018.

Christchurch Casino aims to ensure they are running their business efficiently and effectively to ensure their guests enjoy a world class experience on every occasion they visit the establishment.

It was important to Christchurch Casino that their new solution improved visibility on cash volumes and their reconciliation process. The casino also wanted to improve security and efficiencies in the way they paid out gaming machine winnings and reduce the amount of unsecured cash movement and cash in unsecured tills. Next Payments’ Cash Redemption Terminals would bring the efficiencies Christchurch Casino was seeking.

The Right Solution

Next Payments’ CRTs have added value and driven efficiencies within Christchurch Casino’s business. The units are also proving to be a success with customers, who are using the units with ease every day, especially the self aligning ticket and note acceptor that reduces the amount of rejects or jams.

Staff time is better utilised as less time is spent manually paying out winnings. Staff are able to focus on improving customer service in other areas of the business, which adds value.

The CRTs are reliable and feature rich which Christchurch Casino management appreciate. Reporting and cash security are paramount at a large casino, Next Payments CRTs provide this.

The units have proved themselves as highly reliable, which is important to maintain an efficient gaming floor. Next Support team are available 24/7 should there be an issue with the CRTs.

The CRT fleet performs over 70,000 transactions per month.*

* Data based on a three month average taken in January, February and March of 2019.

Next Payments’ CRTs have been installed for over a year and we are yet to experience any significant faults.

Milan Smolar, Cage and Customer Services Manager
Christchurch Casino

Results

After significant evaluation of all the Cash Redemption Terminals (CRTs) on the market, Christchurch Casino decided to partner with Next Payments for their CRTs based on product quality and its proven track record on the global market.

Next Payments presented a competitive offering and a feature rich product that improves cash security with the unit’s UL rated safe, provides reliable service and a premium remote management system, ART™, that reconciles the units, validates all payouts, records every transaction, generates management reporting and handles software and advertising upgrades.

Next Payments’ CRTs can also have a custom designed skin to suit a venue’s décor.

“Next Payments’ support team respond quickly when we have questions on the CRTs – their support is second to none.”

Milan Smolar, Cage and Customer Services Manager
Christchurch Casino

Why Next Payments

Next Payments is a leader in the payments and technology sector and pride themselves on delivering exceptional user experiences that bring efficiencies and improve security and reconciliation. The company’s product portfolio offers payments hardware and software solutions tailored for the hospitality and gaming market. 

Next Payments is AML compliant and ISO 9001 accredited. Next Payments has offices in Australia and New Zealand.

 

“We’ve developed a strong relationship with Next Payments as they truly understand our needs and support our venue with premium customer service.”

Milan Smolar, Cage and Customer Services Manager
Christchurch Casino