Hospitality and Gaming

Dealing with Mike Ardon (Business Development Manager) and the team from Next Payments has been an absolute pleasure. It is always refreshing and heartening to deal with an organisation that say what they do and do what they say. If you are looking for an ATM for your business or organisation you could not look for a better option than Next Payments.

Switching to the Next Payments Cash Xpress was the best thing we have done -the system is first class!

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Making the switch to Pago has been a great decision for our business. The live dashboard makes reconciliation much easier, and the low fees are a welcomed change. We would definitely recommend other businesses to make the switch to Pago.

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At Zagames Caufield, we have recently made the switch to using Next Payments’ popular CRT Gold. One of the key motives in shifting CRT providers was the unparalleled customer service and security features that Next Payments deliver

Overall, transitioning to Next Payments' CRTs and TCR has been a wise investment for our venue. We highly recommend Next Payments to other clubs looking to enhance their cash management processes and prioritise security in their operations.

We decided to switch EFTPOS providers to cut down on costs, and moving over to Pago has helped us do exactly this. The setup and integration process of Pago was smooth sailing, and navigating the real-time merchant dashboard has been seamless. We enthusiastically recommend Pago EFTPOS to other fellow cafes seeking a reliable EFTPOS solution.

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We switched to Pago EFTPOS as we were existing clients of Next Payments. The installation of Pago at our venue was a very smooth experience.

We switched to Pago from our previous EFTPOS provider as we were seeking better customer service. Since switching we have been extremely satisfied with the service and have already recommended Pago to others.

Since implementing EAGLEi360 and SafeStakes at our venue, our approach to managing patron activity has improved tenfold. Using the SafeStakes app on our phone or desktop simplifies the logging of harmful behaviour that staff may observe around the venue. When logging these activities via SafeStakes, all reports are transferred across to the respective member profile on EAGLEi360, displaying a full record of activity and sending real-time alerts to efficiently identify behavioural trends and shifts. Both EAGLEi360 and SafeStakes are extremely valuable business tools for our venue!

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The reports generated by EAGLEi360 synthesise important data that would otherwise take our team hours to collate, in a matter of minutes. While they are rich in information, the visuals and tables generated are easy to interpret and make decision-making a breeze. EAGLEi360 has been a great tool for us to analyse the success of promotions within the venue; who participated, which areas of the club they visited, what products and services they value, and delivers an easy-to-understand ROI.

The powerful data reporting of EAGLEi360 has enabled our venue to make actionable changes and consistently review our business operations and performance as time goes on. The data generated has kept our venue on track to achieving our business objectives, with even greater efficiencies achieved than first projected.

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By utilising the reporting and communications tools built into EAGLEi360, we are able to identify areas of potential growth, as well as analyse current trends. With data being incorporated from Point of Sale, Loyalty, and Gaming Machines, we can swiftly pinpoint customer needs, as well as provide greater Member Engagement. EAGLEi360 gives us the confidence to make informed decisions that will best serve our loyal customers.

Just by tapping into the CRM tool, we know our customers better than ever! We’ve been able to enhance our service strategies and better understand our members – things like their purchase behaviours, special observations and birthdays. It’s made it easy to know what our members actually want!

The Campaign Builder tool is a game changer – you can literally create and deliver your own group marketing campaigns and target high-value customers. Then, track ROI and activity instantly. It’s amazing.

Eaglei360 is absolute GOLD. It allowed us to open our eyes to the opportunities and engagement strategies we needed to enhance our service.

I have one of these ATM machines in my business, they are very well built with zero break downs or issues. They are very easy for the customer to use. We have also received the best after sales service - much better than the last ATM provider we had.

I would recommend EAGLEi360 to all progressive hospitality venues. EAGLEi360 draws in data from all our departments and provides the management team with timely insights to make informed decisions. Such a system has been needed for a long time in the club industry.

EAGLEi360 presents meaningful reports daily and in real-time, making it easy for our staff to interpret the data with the clear and easy to understand visuals and tables that it generates. A fantastic team to partner with that is always prepared to go that extra mile to support.

Dee Why RSL has partnered with Next Payments for several years. Next Payments provide products that are competitive and responsive, supporting the club through its extensive growth.

Our Pheonix Loyalty Card Program is very easy to use and Next Payments have been great to work with.

The new ATM looks fantastic and it's definitely drawing in people. We love the ATM wall sign that was sent, it really stands out and calls out to the foot traffic.

We love our new ATM. It really draws people into our business. Thank you, Next Payments.

For clubs looking to improve their membership program and loyalty offerings, partner with a proven provider that can deliver a reliable product. We enthusiastically recommend GSL Plus and Next Payments.

Next Payments’ products are leaders in their field, and their technicians are adept at troubleshooting. We spend less time managing and handling cash, leaving us more time to spend on running our business.

Next Payments’ Cash Recycler has saved hours in manual cash management and reconciliation, improved cash security and reduced human error. The unit has increased our managers’ productivity and allows them more time on the floor increasing revenue.

Next Payments are a cut above the rest! Great personal service, faultless installation, rapid response from their local help desk and technicians. Nothing but great results for my business.

Although major banks were handing back sites across the centre, we realised quickly there was still strong customer demand for cash. Next Payments delivered a reliable continuation of services and income for our centres using a well-designed ATM, which can operate in a substantially reduced space, compared to bank machines previously occupying these locations.

Next Payments manages multiple ATMs for Defence Bank and we are impressed with their service and adherence to our brand guidelines. Outsourcing ATMs via Next Payments has increased our operational efficiencies and reduced expenses while maintaining our customers' access to banking services. We highly recommend Next Payments to other financial institutions.

Fast transactions, onscreen advertising and a dedicated account manager have increased ATM transaction volumes by 10%.

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My customers appreciate the fast transaction speed of the Next Payments ATM, which has resulted in more transactions, which means my business earns more in monthly rebates.

Next Payments provides great personal service, faultless installation, and their team are friendly, and responsive, helping to ensure my ATM is performing at the highest uptime.

Rewards Teller allows us to reduce our points liability, adds value to our existing membership program and saves our members money.

Next Payments' Cash Xpress adds efficiencies to the cash out process. The unit looks good and runs well. We recommend all gaming venues contact Next Payments.

Customers enjoy the easy to use unit, the rebates are competitive and the installation process was smooth. The move to Next Payments has been a positive experience for Yarraville Club.

Our monthly transactions have, on average, increased by approximately 12 per cent. We strongly recommend all gaming venues contact Next Payments.

Concilio allows us to easily reconcile all cash across our venue from gaming clearances, POS terminals, Keno and TAB. The software automatically collects this data from our Cash Recycler, which streamlines the reconciliation process, making it easier and more efficient than ever. Concilio enables us to easily view our daily cash position from anywhere we can access the internet. All this makes our venue operation more streamlined and efficient.

Concilio consolidates an abundance of critical information into one platform which simplifies reporting and cash management across the venue. The software is easy to use and saves countless hours of manual reconciliation. Next Payments offers ample training and excellent product support. We highly recommend any venue consider Concilio to simplify their cash reporting and reconciliation.

The installation was smooth and Next Payments offered comprehensive staff training. The Cash Recycler has dramatically reduced time staff spend counting cash, and duty managers can focus on customer service with no double handling cash.

So far the benefits include wages and cash collection, but I can see saving with insurance and extra interest on the settled cash. It makes our staff's jobs easier and improves security.

For a small peninsula region the exceptional service is invaluable for members and the wider community.

Since installing a Next ATM, transactions have increased 10 per cent, and our account manager has been proactive in guiding us to take up opportunities, which increased income.

Patrons appreciate the fast transactions which have resulted in more transactions processed. This means more money being spent in the venue and more rebates back to the business.

Customer uptake of Next Payments' CRTs has been high - they find the units fast and easy to use.

Next Payments' CRTs have added value and improved efficiency and security on our gaming floor.

Next Payments CRTs have improved accuracy, customer service and security concerns.

We have developed a strong relationship with Next Payments as they truly understand our needs and support our venue with premium customer service.

We would like to thank the team for their unbelievable assistance in launching the RewardZ Program throughout the Zagame's Group. I know it came with new challenges but you never waivered. Thank you for the patience and energy. I look forward to doing amazing things for our members through the use of your program. I know they will learn to love it and this will increase our visitation numbers which is what it's all about.

Our members love the fact that they are able to have the freedom to choose where they want to shop. To make it better they are able to add their own funds, which makes it great when they are saving for a bigger ticket item. They also love the fact that they can save their expiring points by converting them as cash spend on their GSL Card.

The club has had a record year and I have no doubt that GSL has helped play a major role in results. 550 members joined the GSL program in the first weeks alone; we have had many more join since. Not only do they have a cash value for points but also the process of converting their points is made simple.

Next Payments' outstanding customer service was key to our investment decision.