Kogarah
clubhouse

A Next Payments Cash Management Solutions Case Study

The automation of cash management with the Next Payments Cash Recyclers and CRTs saves us time and money, reduces the risk of human error, and improves oversight and reconciliation of Kogarah Clubhouse’s takings.”

Grant Amer, General Manager
Kogarah Clubhouse

Summary

Challenge

Kogarah Clubhouse is focused on improving customer experiences and was looking to grow return on investment by adding efficiencies to their cash handing and reconciliation processes.

Solution

Next Payments consulted with Kogarah Clubhouse and recommended the venue invest in Next Payments’ ATMs, Cash Recycler and Cash Redemption Terminals (CRT).

Results

Next Payments’ CRTs and Cash Recyclers have realised significant cost savings and improvements in cash management and reconciliation at Kogarah Clubhouse. Staff are saving over 16 hours per week on cash handing. ATM uptime is over 99.6% and easy for staff and customers to use.

Challenge

Kogarah Clubhouse is a thriving social precinct in Sydney’s south, offering contemporary entertainment, dining and gaming services.

Established as the local Kogarah RSL in 1947, today Kogarah Clubhouse welcomes over 230,000 guests every year and aims to provide an unrivalled hospitality experience that continues to grow and innovate.

Kogarah Clubhouse is focused on improving customer experiences and was looking to grow return on investment. Working with Next Payments’ range of payments products and services, Kogarah Clubhouse was seeking opportunities to realise efficiencies in management and labour costs – and to improve cash management and oversight at the precinct. 

The Right Solution

After working with Kogarah Clubhouse to understand management’s objectives for the precinct, Next Payments recommended its market leading ATMs, Cash Recyclers and CRTs.

The premium ATMs dispense notes quickly, are easy to use, allow for onscreen advertising and feature new and reliable technology.

The Cash Recycler automates sorting, counting and storing cash in one fast and easy to use unit. This increases efficiency, accuracy, and security during daily clearances, reconciliation and general cash management.

The Cash Redemption Terminals are a full-service unit for managing payouts and breaking banknotes. The CRT features a large touchscreen, a secure safe and world leading manufacturing and parts. The automatic note and ticket aligner also reduce faults, improving customer experience.

“Next Payments’ products are leaders in their field, and their technicians are adept at troubleshooting. We spend less time managing and handling cash, leaving us more time to spend on running our business.”

Grant Amer, General Manager
Kogarah Clubhouse

Using one provider for cash management presented an opportunity for Kogarah Clubhouse to streamline maintenance and supplier relationships, particularly with the availability and expertise of Next Payments’ Australian based 24/7 Support Teams and technicians.

Results

Next Payments’ CRTs and Cash Recyclers have realised significant cost savings and improvements in cash management and reconciliation at Kogarah Clubhouse. The venue also enjoys the efficiency of one point of contact. 

Grant Amer, General Manager, estimates that the Cash Recycler’s automated cash management processes have saved Kogarah Clubhouse 11 hours a week in cash counting, sorting, bundling and reconciliation. The Cash Recycler separates cash deposits into Kogarah Clubhouse’s different departments, which allows managers to analyse and reconcile the earnings of each business revenue centre.

Kogarah Clubhouse utilises CRTs to quickly and accurately pay out winnings – saving time and error in manual payouts. The CRTs are reliable and provide secure cash storage, which Kogarah Clubhouse values. Patrons too enjoy that CRTs are quick and functional, which contributes to an improved overall precinct gaming experience. The units save staff five hours per week. 

The ATM at Kogarah Clubhouse, part of Next Payments’ large fleet of more than 3,000 ATMs nationally, provides industry-leading uptimes and enjoys experienced servicing and troubleshooting from Next Payments’ 24/7 support and qualified technicians. Patrons are finding the ATM fast, easy to use and enjoy the reliability of the high uptimes.

The Kogarah Clubhouse management team are currently integrating Concilio reconciliation software into their back of house management and are looking forward to seeing further efficiencies that drive return on investment. 

 

“Next Payments’ products are leaders in their field, and their technicians are adept at troubleshooting. We spend less time managing and handling cash, leaving us more time to spend on running our business.”

Grant Amer, General Manager
Kogarah Clubhouse

Why Next Payments

Next Payments is a leader in the payments and technology sector and pride themselves on delivering exceptional user experiences that bring efficiencies and improve security and reconciliation. The company’s product portfolio offers payments hardware and software solutions tailored for the hospitality and gaming market. 

Next Payments is AML compliant and ISO 9001 accredited. Next Payments has offices in Australia and New Zealand.

 
“Next Payments being one point of call for our cash management needs is very convenient and reduces errors and costs of duplication.”

Grant Amer, General Manager
Kogarah Clubhouse