The Dingley Hotel

A Next Payments Cash Management Solutions Case Study

The Next Payments Cash Recycler and CRTs have increased efficiency, accuracy and security during our daily clearances. The cost of the Cash Recycler has been offset by savings and increased staff productivity. Now our staff can focus more time on customer facing duties, not double handling cash.”

Byron Mason, Managing Director
The Dingley Hotel

Summary

Challenge

The Dingley Hotel is focused on improving customer experiences and was looking to grow return on investment by adding efficiencies to their cash handing and reconciliation processes.

Solution

Next Payments consulted with The Dingley Hotel and recommended the venue invest in Next Payments’ Cash Xpress Eftpos Cash Out System, Cash Recycler and Cash Redemption Terminals (CRTs).

Results

Next Payments’ CRTs and Cash Recyclers have realised significant cost savings and improvements in cash management and reconciliation at The Dingley Hotel. Staff are saving over 21 hours per week on cash handing. The Cash Xpress Eftpos Cash Out unit’s uptime is over 99.5% and easy for staff and customers to use.

Challenge

The Dingley Hotel is a thriving and contemporary social precinct in Melbourne’s South-East, including a lounge bar, alfresco, beer garden, TAB, accommodation, and a gaming lounge with almost 100 gaming machines.

Located in Dingley Village, near Moorabbin Airport, The Dingley Hotel services hundreds of thousands of patrons every year and has over 125 staff members. Always striving to provide an unrivalled hospitality experience and the best facilities to its members and guests, The Dingley Hotel aims to continually grow and innovate.

The Dingley Hotel is focused on improving overall customer experience and was in the market for a new cash management solution provider offering personalised support and return on investment. Working with Next Payments’ range of payments products and services, The Dingley Hotel was seeking opportunities to realise efficiencies in management, reduce labour costs and to improve cash management and oversight.

The Right Solution

After working with The Dingley Hotel to understand management’s objectives for the precinct, Next Payments recommended its market leading Cash Xpress, Cash Recycler and CRTs. 

The Cash Xpress Eftpos Cash Out System is VCGLR regulation compliant and simplifies the cash out experience for gaming venues by allowing patrons to get cash out in one location. It dispenses notes quickly, is secure, and is easy for staff to use. 

The Cash Recycler automates sorting, counting and storing cash in one fast and easy to use unit. This increases efficiency, accuracy, and security during daily clearance, reconciliation process and general cash management.

The Cash Redemption Terminals are a full-service unit for managing payouts and breaking banknotes. The CRT features a large touchscreen, a secure safe and world leading manufacturing and parts. The automatic note and ticket aligner also reduce faults, improving the customer experience. 

 

“We’re saving 21 hours a week in manual cash handling which equate to over $3,000 per month in labour savings.”

Byron Mason, Managing Director
The Dingley Hotel

The Cashier Assisted Terminal allows the Cashier to automate the payout of high-volume tickets directly to guests, eliminating any queues and improving customer satisfaction.

Using one provider for cash management presents an opportunity for venues to streamline maintenance and supplier relationships, particularly with the availability and expertise of Next Payments’ Australian based 24/7 Support Team and Technicians. The venue also enjoys the efficiency and convenience of one point of contact. 

Results

Next Payments’ CRTs and Cash Recyclers have realised significant cost savings and improvements in cash management and reconciliation at The Dingley Hotel.

Byron Mason, Managing Director, estimates that the Cash Recycler’s automated cash management processes have saved The Dingley Hotel 21 hours a week in cash counting, sorting, bundling and reconciliation. The Cash Recycler separates cash deposits into The Dingley Hotel’s different departments, which allows managers to analyse and reconcile the earnings of each business revenue centre.

The Dingley Hotel utilises CRTs to increase efficiency by automating payouts on the gaming floor. In addition, the Cashier Assisted Terminal saves time and errors by paying out winnings quickly and accurately at the Cashier. The CRTs and Cashier Assisted Terminal reduces queues, improving customer experience and taking pressure off staff.

Staff are finding the Cash Xpress is fast and easy to use, and are enjoying the industry-leading up time.

Since switching from their previous provider, The Dingley Hotel are finding that Next Payments’ products and service are far exceeding their expectations. Their dedicated Account Manager looks after all product queries and the Melbourne based Support Team is available 24/7 to provide service and troubleshooting. The The Dingley Hotel management team are currently utilising Concilio Essentials reconciliation software and are enjoying the benefits of having clear visibility of cash levels, terminal status, and live data across all their Next Payments terminals.

“Next Payments are constantly investing in software updates to improve existing products and developing new integrative products. Their Concilio software is a great new addition to their service offering and provides us with clear visibility of all our Next Payments terminals on one dashboard. This has streamlined and improved forecasting allowing us to spend less time managing and handling cash and more time on running our business.”

Byron Mason, Managing Director
The Dingley Hotel

Why Next Payments

Next Payments is a leader in the payments and technology sector and pride themselves on delivering exceptional user experiences that bring efficiencies and improve security and reconciliation. The company’s product portfolio offers payments hardware and software solutions tailored for the hospitality and gaming market. 

Next Payments is AML compliant and ISO 9001 accredited. Next Payments has offices in Australia and New Zealand.

 

“Next Payments are constantly investing in software updates to improve existing products and developing new integrative products. Their Concilio software is a great new addition to their service offering and provides us with clear visibility of all our Next Payments terminals on one dashboard. This has streamlined and improved forecasting allowing us to spend less time managing and handling cash and more time on running our business.”

Byron Mason, Managing Director
The Dingley Hotel