Customer Support Liaison Officer
Cheltenham, Melbourne VIC
The Role
This role would suit someone that is looking to kick start their career in a fun and supportive team environment, with excellent growth prospects.
You will apply your previous customer service experience to perform the following principal duties:
- Cooperate and liaise with the technical team and share information across the organisation.
- Perform quality service at first point of contact.
- Handling all inbound and outbound calls from ATM/Cash Recycler/Cash Express/Cash Redemption Terminal customers, and cardholders.
- Liaising and coordinating with external third-party service providers to resolve issues.
- Provide technical assistance and support to resolve ATM/Cash Recycler/Cash Express/Cash Redemption Terminal faults and issues until resolution.
- Raise cases for all activities capturing accurate description of incidents.
- Dispatch technician jobs and gain ETAs.
About You
- Previous customer service experience
- Strong communication skills
- Friendly team player
- Logical thinker (we can teach you the technical stuff)
- Intermediate computer skills
- Technical aptitude
- Previous experience with call management systems and monitoring systems
Get in touch with our trained Support Team, who are standing by to assist you with your enquiry.